Tucson, Arizona

Volunteer Engagement Assistant

Tucson Community Food Bank -- Tucson, Arizona

1 or 2 year term
Ages 20+
Mennonite Voluntary Service

 

 

FUNCTION

Under the supervision of the Volunteer Services Manager, this position is responsible for recruiting, orienting, training, and scheduling individual and group volunteers, and for establishing and maintaining good volunteer relations. This position through MVS will require someone passionate about serving diverse communities, and especially engaging diverse populations in service and volunteerism with the Community Food Bank. CFB has volunteers serving in every area of our organization, which has many different programs designed to create healthier, hunger-free communities in southern Arizona. Volunteers assist with everything from packing emergency food boxes, to distributing produce from small local farmers, to teaching families and children about nutrition and cooking, to more advocacy and community organizing.

The MVS Volunteer in this role will help with several specific projects as well over the course of this term:  assist Volunteer Services, CFB staff, and volunteers with transition to a new volunteer database; train volunteers on use and features of new database; identify and coordinate meaningful volunteer opportunities for special populations; assist in facilitating our internship program; and help lead volunteer onboarding and ongoing volunteer engagement activities. 

DUTIES AND RESPONSIBILITIES

  • Recruit, orient, and place volunteers in all CFB programs and community-based events as requested.
  • Ensure timely, professional responses to a high volume of volunteer inquiries and scheduling requests
  • Greet, provide information, and foster positive relationships with volunteers visiting the volunteer office 
  • Help conduct tours of CFB for volunteers and education-based groups and individuals.
  • Represent and assist the CFB at community outreach events and association meetings as needed.
  • Ensure proper training of volunteers as required by job assignment, i.e. food safety and civil rights trainings.
  • Assist in training staff and volunteers in using the volunteer database
  • Educate volunteers and encourage them to use varying features of new database system, taking into consideration their comfort level with technology
  • Assist in the maintenance of and transition to new database (including content creation, troubleshooting volunteer issues or working with tech support)
  • Help identify, schedule, and coordinate volunteer opportunities for special populations, including differently abled volunteers, teens/youth, and families
  • Facilitate internship program, including placement and onboarding of interns
  • Identify and help coordinate volunteer trainings, celebrations, and engagement opportunities
  • Aid in the recruitment of Ambassadors and Community Connectors (highly trained volunteers who raise awareness of advocacy and policy issues, as well as the work and services of the Community Food Bank)
  • Perform related duties as assigned by the Volunteer Services Manager, Director of Community Engagement, Chief Development Officer, or CEO.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Experience in a trainer or educator role desired
  • College degree required, or two years of relevant experience
  • Excellent communication skills including strong writing skills.
  • Must have keen time management skills and ability to multi-task in a fast paced environment.
  • Experience establishing/meeting goals and working with volunteers.
  • Ability to demonstrate empathy and support for the economically disadvantaged.
  • A good driving record and a current and valid driver's license.
  • Proficiency in Outlook, MS Word, Publisher, Excel, and internet-based communication.
  • Experience working with online databases required.
  • Bilingual skills in English and Spanish are desired, but not mandatory.
  • Proven successful customer service skills required, with the ability to interact with many different types of people for extended periods of time
  • Ability to function effectively in a collaborative environment and possess a good sense of humor.
  • Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Visual acuity.  Ability to perform extensive reading, transcribing, analyzing data and figures, and other tasks related to determining depth perception and use of field vision.
  • Some lifting (~25lbs or less), walking or standing for prolonged periods of time, and use of stairs is required.

The Community Food Bank is a drug and tobacco free work environment.

 

 

Frequently asked questions about MVShttps://www.mennonitemission.net/info1/Frequently asked questions about MVSFrequently asked questions about MVS

Constituent ID: 538656